Privacy Policy
Last updated: 10 June 2026
Introduction
FlowQuip Limited ("FlowQuip", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:
- Visit our website.
- Create an account.
- Purchase products from us.
- Request quotations or technical advice.
- Contact us by phone, email, or online forms.
- Interact with us as a customer, supplier, contractor, or business contact.
- Name
- Company name
- Job title
- Email address
- Phone number
- Billing address
- Delivery address
- Account login details
- Purchase history
- Enquiry information
- Supplier or contractor information
By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.
Who We Are
FlowQuip Limited
15 Hurlstone Drive
New Plymouth, New Zealand
Phone: 0800 77 78 79
Email: enquiries@flowquip.co.nz
For privacy-related enquiries, requests, or complaints, please contact:
Privacy Officer
Email: enquiries@flowquip.co.nz
Personal Information We Collect
We may collect personal information, including:
Information you provide
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and analytics data
- Pages visited and actions taken on the website
Information collected automatically
When you visit our website, we may collect:
- Supply products and services
- Process orders and payments
- Deliver products
- Create and manage customer accounts
- Provide quotations and technical support
- Respond to enquiries
- Manage supplier relationships
- Improve our products and services
- Maintain website security
- Comply with legal obligations
- Send service updates and administrative communications
- Clicking the unsubscribe link in our emails, or
- Contact us directly.
- Remember user preferences
- Maintain login sessions
- Analyse website traffic
- Improve website performance
- Support ecommerce functionality
- Payment providers
- Freight and courier companies
- IT service providers
- Website hosting providers
- Cloud software providers
- CRM and business management systems
- Professional advisers
- Regulatory authorities, where required by law
- Loss
- Unauthorised access
- Misuse
- Modification
- Disclosure
- Provide products and services
- Meet legal and tax obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
- Request access to the personal information we hold about you.
- Request correction of your personal information.
Why We Collect Your Information
We collect and use personal information to:
Where permitted by law, we may also use your information to provide marketing communications about products, promotions, and services that may interest you.
Marketing Communications
We may send promotional emails or newsletters to customers and business contacts where permitted by applicable law.
You can unsubscribe from marketing communications at any time by:
We will continue to send transactional or service-related communications where necessary.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
We may use website analytics services such as Google Analytics or similar tools.
Most web browsers allow you to disable or manage cookies through browser settings. Some website features may not function correctly if cookies are disabled.
Who We Share Information With
We may disclose personal information to trusted third parties where necessary to operate our business, including:
We do not sell personal information.
Overseas Disclosure
Some service providers used by FlowQuip may store or process information outside New Zealand.
Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient protects the information to provide comparable safeguards to those required under New Zealand privacy law.
Storage and Security
We take reasonable technical, administrative, and physical security measures to protect personal information against:
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Retention of Information
We retain personal information only for as long as necessary to:
When information is no longer required, we will securely delete or anonymise it where practicable.
Access and Correction
Under the Privacy Act 2020, you have the right to:
Requests can be made by contacting our Privacy Officer.
We may require identity verification before responding to a request.
Privacy Complaints
If you believe we have breached your privacy rights, please contact us first so we can investigate and attempt to resolve the issue.
If you are not satisfied with our response, you may contact:
Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909
Notifiable Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will comply with our obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy policies.
Children's Privacy
Our products and services are intended primarily for businesses and trade customers.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authority, we will take reasonable steps to remove that information.
Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on our website and take effect upon publication.
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